Your Privacy Matters
Privacy Policy
At The Susmita Collection, we respect your privacy and are committed to protecting the information you share with us.
Last updated: September 2026
1. Introduction
This Privacy Policy explains how The Susmita Collection ("we", "us" or "our") collects, uses, stores and protects information when you visit our website, create an account, place an order or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
2. Information We Collect
We may collect information that you provide directly to us when using our website, including:
Name and contact details such as email address and mobile number.
Billing and shipping address.
Account login information.
Order and purchase history.
Payment-related information required to process your order.
Product reviews, feedback and other information you submit.
Information provided when contacting customer support.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as your browser type, device type, approximate location, IP address, pages visited and information about how you interact with our website.
This information may be used to improve website performance, security and the overall shopping experience.
4. How We Use Your Information
We may use the information collected for the following purposes:
- To create and manage your customer account.
- To process, confirm and deliver your orders.
- To process payments and provide order-related services.
- To communicate with you about orders, returns and support requests.
- To respond to questions, feedback and customer service requests.
- To improve our products, website and customer experience.
- To prevent fraud, abuse and unauthorized activity.
- To send promotional communications where permitted and where you have opted to receive them.
5. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method used, payment information may be handled directly by the relevant payment provider.
We do not intend to store complete card numbers, CVV numbers or other sensitive card authentication information on our own systems.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember your preferences, maintain sessions, improve functionality and understand website usage.
You can configure your browser to refuse or delete cookies. However, some website features may not work correctly if cookies are disabled.
7. Sharing of Information
We do not sell your personal information. We may share information with trusted service providers when necessary to operate our business and provide services to you.
Payment service providers for processing transactions.
Shipping and logistics partners for order delivery.
Technology and hosting providers that support our website.
Customer support and communication service providers.
Professional advisers where reasonably necessary.
Government authorities or law enforcement where required by applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations and enforce our agreements.
10. Your Privacy Choices
Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction or deletion of certain information.
You may also unsubscribe from promotional emails by using the unsubscribe option provided in those communications.
11. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
Any updated version will be posted on this page with a revised "Last updated" date.
Privacy Questions
Need more information?
If you have questions about this Privacy Policy or how we handle your information, please contact our customer support team.