Customer Care
Returns & Exchange
We want you to love every purchase from The Susmita Collection. If something isn't right, we're here to help make it right.
Easy Returns
Eligible products can be returned within the specified return period.
Simple Exchange
If you receive the wrong size or product, contact us for an exchange.
Refunds
Approved refunds are processed to the original payment method where applicable.
Return Eligibility
To be eligible for a return or exchange, the product should generally meet the following conditions:
The return request must be raised within 7 days of delivery.
The product must be unused, unworn and unwashed.
The original tags, packaging and accessories should be intact.
The product should not have any damage, stains, perfume or alteration.
A valid order number or purchase details must be provided.
Non-Returnable Items
For hygiene, safety or product-specific reasons, certain items may not be eligible for return or exchange.
- Products that have been used, washed or altered.
- Products without original tags or packaging.
- Items damaged after delivery due to customer handling.
- Products specifically marked as non-returnable on the product page.
- Items returned after the applicable return period.
Exchange Policy
Exchange requests can be made for eligible products, subject to availability.
- 1Contact our customer support team with your order number and the reason for exchange.
- 2Our team will review the request and confirm whether the product is eligible.
- 3Once approved, the product should be packed securely with its original tags and packaging.
- 4The replacement will be shipped after the returned product is received and verified.
Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Please keep the following ready:
- • Order number
- • Clear photographs of the product
- • Photographs of the packaging, if applicable
- • Short description of the issue
Refund Policy
Once a return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will normally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Important
Shipping charges, COD charges or other non-refundable charges, if applicable, may not be refundable. Any applicable deduction will be communicated during the return process.
How to Request a Return
Step 01
Contact Us
Share your order number and return reason with our support team.
Step 02
Get Approval
We will review your request and confirm the next steps.
Step 03
Ship the Product
Pack the item securely with its original tags and packaging.
Step 04
Refund or Exchange
After verification, the applicable refund or replacement will be processed.
Need Help?
We're here for you.
If you have any questions about returns, exchanges or refunds, please contact our customer support team with your order details.
Last updated: September 2026